Lets just say that I've made three complaints this year. Two of which were about access or DDA requirements not being met. One was a case of shocking customer service. Two of the complaints I've taken to higher ups (one of which had the higher up telling me "you just need to be patient" to which I said that I'd been patient and wasn't doing it any more. The second had the higher up apologising, agreeing it wasn't good enough and promising to investigate.)
And two of those three complaint were made when? Today.
Yeah, is it any wonder that I'm in a grouchy bad mood right now?
UPDATE: Just had a response to one of my complaints from earlier. They were really responsive to my comments. I'm really pleased.
UPDATE: Just had a response to one of my complaints from earlier. They were really responsive to my comments. I'm really pleased.
2 comments:
Sorry to hear you've had such a bad day Emma. Glad you've had a positive response to one of your complaints though. I hope tomorrow is a better day for you.
Hugs,
Moll x x
Good job! Complaining and getting good results is hard,
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